Shipping and Returns
When an ordered is placed it will be shipped within 24-48 hours or the next business day if placed after 2pm Friday or on the weekend.
We recommend reordering when you have used half of your PET-NESS Product to avoid shipping delays.
How do I return a PET-NESS product?
We understand that you may need to return a PET-NESS product. Should you feel the need to do so, please contact us within 30 days of receiving the shipment. We will send a package label to your email that you can print out, place on the same package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued and an auto email will notify you of that transaction.
If your product was purchased through a PET-NESS distributor or retailer, you will need to go back through your original purchase location for any return or exchange.